Mobile / Casino
These terms govern how your account, transactions, and access to our lobby operate on prigmatic, where local law and eligible regions apply. We keep this policy direct — no hidden conditions, no buried language — so you can read what applies to your account and act on it.
Access to prigmatic and all features within it — including the game lobby, wallet transactions, and account settings — depends on whether your region permits it under local law. We do not extend access to regions where such activity is restricted. Your use of this platform constitutes acknowledgment of these terms as stated here. When you complete a deposit through DANA, GoPay, or OVO, a transaction record is created and linked to your account. These records fall within the scope of this policy and are subject to the data handling practices described below. You can review any posted transaction directly from your account dashboard after login. Prigmatic does not share your transaction history or account data with third parties outside what is required to process your wallet transfer or respond to a formal account query. If you use DANA or GoPay as your deposit method, the transaction passes through that wallet provider's own terms as well — we encourage you to read those separately. Any dispute about a transaction must be raised through our support channel with your account reference number ready.
Understanding the boundaries of this policy helps you know exactly where your rights apply. Four areas are defined below — two inside our direct scope, two outside it — so there is no ambiguity about where prigmatic's obligations begin and end.
Your login credentials, session activity, and account status are fully within this policy's scope. We hold these records and respond to queries about them. Access itself depends on local law and your eligible region as determined at the time of registration.
Deposits and withdrawals processed through DANA, GoPay, or OVO are covered here. The transaction record we hold on our side falls under this policy. The wallet provider's own handling of the same transfer is governed by their separate terms, not ours.
Game titles from Habanero, Pragmatic Play, CQ9, and PG Soft are available through our lobby, but the content itself — game mechanics, RTP where shown, and studio rules — is the responsibility of each studio. We host it; we do not author it or its technical specifications.
External links, wallet apps, and any service you access outside the prigmatic domain are not covered by this policy. We hold no responsibility for data handling, outages, or terms changes on those platforms. Check the relevant provider directly for their current policy.
This policy gives you concrete steps to manage your account data and raise questions — not just a list of abstract entitlements. You can review your full transaction history from the account dashboard at any time after login; this includes every DANA, GoPay, and OVO deposit linked to your account. If a record appears incorrect, you can flag it directly through our support channel with your account reference and the transaction date. Correction requests are reviewed against the record on our side, and we will confirm the outcome in writing via the contact method on your account. You also have the right to ask what account data we hold, and we will respond through our verified support path. Requests to update personal details — such as your registered contact or wallet information — must follow the account verification steps shown in your settings page; we do not make changes based on unverified requests.
Your transaction history and account activity are accessible from the dashboard after login. Entries show the wallet method used — DANA, GoPay, or OVO — and the posted amount. No separate request is needed to view your own history.
To update registered details, follow the verification steps shown in your account settings. Changes take effect once the verification step is completed as instructed on that page. We do not accept unverified update requests through any other channel.
If you want to know what account data we hold, submit a written query through our support channel. Include your account reference number so we can locate your record. We respond to verified queries in the order they are received.
For policy questions beyond what is written here, contact us through the support paths listed on this page. Have your account reference and the relevant transaction detail ready. We do not respond to anonymous queries about specific account data.
Policy questions, data queries, and account correction requests all have a direct path. Use the channel that matches your query type below — include your account reference number in every message so we can locate your record without delay.
Open the chat window from the account menu after login. Live chat handles account queries, transaction questions, and policy clarifications. Have your account reference ready before you start the conversation.
Send formal data or policy queries to our support email address shown in your account settings. This is the correct path for written requests to review or correct account data. We confirm receipt and respond through the same thread.
The help section inside your account covers common policy questions including how records are stored, how to update wallet details, and what happens when a transaction is disputed. Check there first before raising a direct query.
We keep account and transaction data only as long as it is needed to support your active account and meet applicable record-keeping requirements. When data is no longer needed, we remove it from active systems according to our internal retention schedule. You can ask what data we hold at any point by contacting us through the verified support path.
We use session cookies to maintain your login state and preference settings within the platform. We do not use cookies to sell your browsing data to third parties. The current cookie settings for your session are accessible from the account or browser settings page.
Account access is protected by login credentials you set. If you suspect unauthorised access, change your password immediately from the account security page and contact support with your account reference. We do not request your password through any support channel.
Transaction records linked to DANA, GoPay, or OVO deposits are retained for the period required under applicable rules. After that period, records are removed from active access. You can ask about the retention period for a specific record type through our support email.
If this policy changes in a way that affects your account, we will notify you via the contact method registered on your account before the change takes effect. Continued use after notification constitutes acknowledgment. To request a copy of the current policy, contact our support channel.
Common questions from account holders about how this policy works, what it covers, and how to act on your rights.
Yes. Every deposit made through DANA, GoPay, or OVO is recorded under your account and falls within this policy. You can view these records from the account dashboard after login. The wallet provider's own policy covers their side of the same transaction separately.
Submit a written request through the support email address shown in your account settings. Include your account reference number and the type of data you are asking about. We will confirm receipt and respond through the same email thread after verifying your identity.
Yes. Contact us through live chat or email with your account reference and the date of the transaction in question. We will review the record on our side and confirm the outcome in writing. Do not dispute a wallet-side figure through our channel — that part is handled by your wallet provider.
We retain account and transaction records for the period required under applicable rules. Once that period ends, records are removed from active systems. You can ask about the specific retention period for your account type by contacting our support email with your account reference.
Partially. We host game content from these studios in our lobby, but each studio's own mechanics, RTP disclosures where shown, and game rules fall under their respective terms. This policy covers your account records and transaction data on our side, not the studios' game-level technical specifications.
We will notify you at the contact address registered on your account before any material change takes effect. The updated policy will also be published on this page. Continuing to use your account after a notified change means you have acknowledged the updated terms.