Mobile / Casino
This policy explains what data prigmatic collects when you access your account, make a transaction through DANA, OVO, or GoPay, and navigate the lobby — and what rights you hold over that data. Availability of this policy and the services it covers depends on local law and eligible regions.
When you open an account with prigmatic, we collect the details you submit at registration — your name, contact address, and login credentials. Each time you initiate a transaction through DANA, OVO, or GoPay, a record of that session is logged: the wallet channel used, the amount submitted, the timestamp, and the outcome shown in your account dashboard. We also collect device identifiers and session data from your browser or mobile app to keep your session secure and your account accessible on the device you use. We do not collect payment credentials such as your DANA PIN or GoPay password directly — those remain inside the respective wallet app. Cookies and similar tracking tools record which pages you visit so we can serve the lobby correctly on your screen size. We keep transactional records for as long as required to resolve disputes and comply with applicable regulations in eligible regions. If you stop using your account, data retention follows the schedule set out under applicable local law where prigmatic operates.
This policy covers data processed directly by prigmatic across account access, lobby navigation, and wallet transactions. It does not extend to third-party services you connect to from this site, including the wallet apps themselves.
Data collected when you log in, verify your identity, and manage your profile settings falls within this policy. That includes login timestamps, device type, and any details you submit through the account form.
Transaction references generated when you fund your account via DANA, OVO, or GoPay are stored in your prigmatic account history. The wallet app's own data practices are governed by that app's separate policy, not this one.
Pages you browse — slot rooms, live casino tables, or the sportsbook section — generate session data recorded under this policy. No game outcome data is shared externally beyond what providers supply to operate the game.
Links or embedded tools that take you outside prigmatic are outside the scope of this policy. We do not control data practices on external domains, and this policy makes no representations about them.
You hold several practical rights over the information prigmatic stores on your account. You can request a copy of the data we hold, ask us to correct information that is wrong, or raise a question about how a specific data point was collected. These rights are exercised through the account support channel — not through the lobby itself. Where local law in your eligible region grants a right to request deletion or restriction of processing, you can submit that request to our support team with your account reference and a clear description of the action you need. We will confirm receipt and provide a response within the timeframe required under applicable law. Note that some data — particularly transaction records tied to DANA, OVO, or GoPay payments — may need to be retained for a minimum period regardless of a deletion request, where regulation requires it.
Log in and open the account history section to see the transaction log tied to your wallet payments. For a full data export, contact support with your account ID.
Profile fields like your contact address can be updated directly in account settings. For changes to identity data submitted at registration, submit a correction request to support.
If you are unsure why a specific data point was collected or how it is used, send your question to our support team with the relevant account reference and we will respond with a clear explanation.
If you want to understand how long a specific record — such as a DANA deposit reference — is kept, contact support and we will confirm the applicable retention period for your account region.
For any question related to this privacy policy — data access, a correction request, or a concern about how your wallet transaction data was handled — reach us through the channels below. Please include your account reference when you write so we can locate your record quickly.
Open the chat widget from any page on prigmatic to reach the support team directly. Have your account login and the specific data concern ready before you start the session.
Send a written request to our support email address shown on the contact page. Email is the preferred channel for formal data access or correction requests, as it creates a written record of your submission.
The Help section inside your logged-in account contains a form for submitting account-related queries, including data and privacy concerns. Submissions made here are linked to your account automatically.
prigmatic applies access controls to limit which internal systems can read your account data. Passwords and wallet-linked session tokens are stored in hashed form and are not accessible in plain text. Cookie preferences can be adjusted through the settings link in the site footer — we use strictly necessary cookies to keep your session active and optional analytics cookies to understand how the lobby is navigated on mobile screens.
Your account data is accessible only to systems and personnel with a direct operational need. Transaction records from DANA, OVO, or GoPay sessions are not shared with unrelated internal teams or sold to third parties.
We use cookies to maintain your login session and to measure lobby navigation. You can review and adjust non-essential cookie categories through the cookie settings link at the bottom of any page on prigmatic.
Transaction records are kept for the period required under applicable regulations in your eligible region. Account profile data is retained while your account is active and for a defined period after closure, consistent with local law.
When this policy changes, the updated version is published at prigmatic/privacy-policy/ with a revised effective date. Continued use of your account after a policy update constitutes acceptance of the revised terms.
These are the questions we hear most often about how prigmatic handles account data. If your question is not answered here, the support channels in the section above are the right place to raise it with your account reference.
We collect the details you submit at registration — name, contact information and login credentials. Once active, your account also records session data, device identifiers and transaction references from wallet payments made through DANA, OVO, or GoPay.
No. Payment credentials like your DANA PIN or GoPay password are handled entirely inside those wallet apps. We receive only the transaction reference and outcome that the wallet service passes back to confirm your deposit was processed.
Log in and open the account history tab to review your transaction log. For a broader data export, contact support with your account ID and a written request. We will respond within the timeframe applicable to your eligible region.
Where local law in your eligible region grants a deletion right, you can submit a request through the account help form or by emailing support with your account reference. Some transaction records may need to be retained for a minimum regulatory period before deletion can be completed.
Contact details and profile fields can be updated in account settings after login. For changes to identity data submitted at registration — such as name corrections — submit a formal correction request to support and include the account reference.
Game studios such as Habanero, Pragmatic Play, CQ9, and PG Soft receive only the session data required to run their game titles inside the lobby. They do not receive your wallet details or full account profile. Their own data practices are covered by their separate policies.