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These terms set out the rules that apply when you open and use a prigmatic account — covering how your account works, how transactions are handled through DANA, OVO, and GoPay, and what we each commit to. Access and eligibility depend on local law and are available only where permitted in your region.
By creating and using a prigmatic account, you confirm that you have read these terms and that you agree to be bound by them. These terms apply to every session you start, every transaction you initiate through your linked e-wallet — whether that is DANA, OVO, or GoPay — and every interaction with the lobby, including slots from Habanero, Pragmatic Play, CQ9, and PG Soft. We may update these terms when operational or regulatory conditions change. When that happens, the revised version becomes active once it is published on this page. Continuing to use your account after an update is posted means you accept the new version. If you do not agree, the correct step is to stop using the account and contact our support channel to request account closure. The terms do not override any applicable local law. Where a local rule conflicts with a term written here, the local rule applies to the extent required. Nothing in these terms limits a right you hold under the law of your eligible region. If you have a question about a specific clause, reach us through the contact path shown in the support section below.
These terms cover your prigmatic account and every activity tied to it. Understanding the scope helps you know which questions to bring to us directly and which involve a third party. The four areas below define where this policy applies and where it stops.
These terms govern how you open, access and close your prigmatic account. Login credentials, account verification steps and session behaviour on mobile or desktop all fall inside this policy. What you see in the lobby after you log in is subject to these rules.
Deposits and withdrawals processed through DANA, OVO, or GoPay are covered here — specifically the obligations on each side when a transaction is initiated. The processing mechanics of each e-wallet are governed by that wallet provider's own terms, not by this policy.
Game content available from Habanero, Pragmatic Play, CQ9, and PG Soft — including slots, live dealer tables, and crash games — is accessible inside your account. The terms of availability for that content are set here; the game rules themselves are the studio's own.
Links or integrations that lead outside the prigmatic environment — including your e-wallet app, your mobile OS, or any external payment gateway — are governed by those third parties. We are not responsible for terms, data handling, or service levels applied by services we do not operate.
These terms are not one-sided. They describe what we do and what you can ask of us. If something on your account does not look right — a transaction record that appears incorrect, account details that need updating, or a term you want clarified — there is a direct path for each of these. You do not need to rely on guesswork. The steps below describe the four main actions available to you. Each action starts inside your account dashboard, which shows your current transaction history, linked wallet status, and account details after login. For anything that cannot be resolved through the dashboard, our support channel is the next step. We aim to acknowledge contact and confirm receipt clearly; check the support section for how to reach us and what to include in your message so it reaches the right team without delay.
Your full transaction history — deposits via DANA, OVO, or GoPay and any withdrawals — is visible in the account dashboard after login. If a transaction entry does not match what you submitted, note the date, amount, and wallet used, then raise it with support.
Name, contact details, and linked wallet information can be reviewed inside account settings. Follow the fields and verification steps shown there. If a field is locked or a change does not save, contact support with your account reference and the detail you need corrected.
If a clause in these terms is unclear or you believe a term has been applied incorrectly to your account, submit your question through the support contact path. Describe the specific clause and the situation — that helps us respond with the right answer rather than a general reply.
Account suspension, closure, or access issues are handled through the support channel. State your account reference and describe the issue clearly. We follow the process set out in these terms to review and respond; the timeline depends on the nature of the request.
If you need to raise a question about these terms, dispute a transaction, or request a change to your account details, use the contact paths below. Include your account reference and a clear description of the issue so your message reaches the right team without unnecessary back-and-forth.
The live chat option is accessible from the account dashboard after login. Use it for account access questions, transaction queries, or any clause in these terms you need clarified. Include your account reference in the opening message.
For detailed policy questions or requests that need a written record — such as account closure or a dispute about a DANA, OVO, or GoPay transaction — send your message by email. The address is shown in your account settings under the help section.
The help section inside your account lists common policy questions, account steps, and the current contact paths available in your region. Check there first; if your question is not covered, use live chat or email to escalate it directly.
These terms cover more than game access. They also describe how we handle the information tied to your account — what we store, how long we keep it, and how you can ask us to review or remove it. The points below cover the four areas most commonly asked about under this policy.
We hold account data — registration details, transaction records, linked wallet references — for as long as your account is active and for the period required by applicable rules after closure. You can request a summary of the data we hold by contacting support with your account reference.
We use cookies to keep your session active and to remember your preferences between visits. Session cookies are cleared when you close the browser. Persistent cookies can be managed through your browser settings. The current cookie list is shown in our cookie notice, linked from the footer.
You are responsible for keeping your login credentials private. We do not ask for your password by email, chat, or any other channel. If you suspect your account has been accessed without your permission, contact support immediately and follow the steps shown in account security settings.
To request a correction to the data we hold, or to ask about data removal on account closure, send a message through the email support path. State the specific data point and the action you are requesting. We follow the process set out in our data handling policy to respond.
The questions below cover what we are asked most often about how these terms work in practice — account obligations, data handling, transaction disputes, and how to act if something is unclear.
These terms apply from the moment you complete account registration on prigmatic. Every action you take after that — including deposits via DANA, OVO, or GoPay and any game session — is covered by the version of these terms that is current at that time.
When we update these terms, the new version is published on this page with a revision note at the top. We may also display a notice in your account dashboard. Checking this page after login is the most direct way to see whether a change has been made since your last visit.
If you do not agree with a specific clause, stop using the account and contact support to request closure. Continuing to use the account after a term is published or updated is treated as acceptance. You can also raise a question about a clause with support before deciding.
These terms cover transactions you initiate from your prigmatic account using DANA, OVO, or GoPay. The wallet provider's own terms govern the behaviour of the wallet itself. If a deposit or withdrawal shows a discrepancy, raise it with prigmatic support and include your wallet reference.
Open your transaction history in the account dashboard and note the date, amount, and payment method for the entry in question. Then contact support via live chat or email with those details and your account reference. We review the record and respond through the same channel.
Yes. Send a request through the email support path shown in your account settings. State your account reference and specify that you are asking for a data summary. We follow our data handling process to confirm receipt and provide the information within the timeframe allowed by applicable rules.